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Delivery Instructions

Estimated Delivery Times

METRO 2-4 Business Days

COUNTRY 3-7 Business Days

REGIONAL Up to 12 Business Days

If you are not at home at the time of delivery, an ‘Article Awaiting’ card will be left in your mailbox. This card will advise the next steps required to obtain delivery of your order. Your order will not be left with persons under the age of 18 years (proof of age may be required).

Customers who are paying for their order by credit card, may request for their delivery to be left unattended, however, our carriers reserve the right to leave a call waiting card regardless of this request. The following examples highlight reasons of where a call waiting card may be left regardless of an authority to leave request:

  • There was no one in attendance and no clear delivery instruction authorising us to leave the parcel in a safe place.
  • Somebody was at home but they could not provide proof of age.
  • There was an authority to leave (and no one answered the door), but the driver was concerned that minors were present within the vicinity of the premises (e.g. children playing inside or outside of the house).

Unfortunately unattended delivery is not available for customers paying by PayPal

Unfortunately unattended delivery is not available for customers paying by PayPal or Gift Card.

Orders are despatched Monday to Friday. If we are in stock of your items at time of picking, we aim to dispatch your order the next business day.

We cannot guarantee or provide a day of the week or time of day for delivery.